Dispatch of your order
Your order will be dispatched by Australia Post regular mail satchel within 24 hours of your payment clearing. If you require express posting please select it from the postage option on checkout.

OUR RETURN POLICY

Refunds
Due to the nature of the products, we are not able to refund you if you simply change your mind. Sorry we cannot refund freight charges on delivery and return of goods. Please refer to our terms and conditions page.

Method of Refunds
Home Healthcare Shop will refund to your credit card, or we can post a cheque. Full details in terms and conditions page.

How to make a return
You need to call Home Healthcare Shop and request a return authorisation number. Goods will not be accepted without a return authorisation number. Once you have an authorisation number, we ask that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.

Returns Information
Please provide us with the information outlined below. This information must accompany all returns.

Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (_____)________________
Preferred Contact Time:
Product Details
Returned Item:
Return Authorisation Number # :
Receipt # :
Order Date:
Reason for return:
What would you like us to do?

a. Replace with another of the same product

b. Refund my credit card as per terms and conditions of sale